Outdoor Hidden Fences
Frequently Asked Questions
If the initial training was done properly, this will rarely happen. If your dog does get out, check to make sure the collar is on securely. Check the status light to make sure the receiver battery is working. You may need to increase the signal range (on the transmitter) to keep the dog further from the boundary wire, or increase the correction level on the receiver collar. Perhaps due to recent landscaping, there is a break in your underground wire. We are available to help with any issues or concerns you may have. Please contact us if you need help.
Hidden fence systems are designed to keep your dog at home and out of trouble. They will not keep other dogs or animals out . . . unless the other animal is wearing a compatible receiver collar.
Our hidden fence systems work with all breeds, ages, and sizes of dogs. However, this type of product is not intended for dogs that have a history of aggressive behavior.
All dogs are different. Even within the same breed some dogs may mature earlier than others. When we meet with you and your pet, we will evaluate your dog and make a recommendation as to when training should begin.
If you experience frequent loss of power, we can add a DogWatch® PowerPak®. This auxiliary power supply provides hours of power to your electronic fence until your household electrical service can be restored.
All DogWatch hidden fence systems include both an internal lightning surge protector in the transmitter as well as an external surge protector. This is standard with all DogWatch Hidden Fences.
We offer a lifetime equipment warranty on our outdoor systems installed by an authorized Dealer. There is also a limited 30-day money-back guarantee if you are not satisfied with the system.
You can take the your DogWatch system with you! You may need to have new wire installed at your new house, but we can use your existing equipment to create your new hidden fence.
We’ve been surrounding pets with freedom since 1990. We are a privately-owned, people and pet-oriented company that takes pride in the quality of our products and our customer service. Our engineers constantly research and develop new ways to make our products the safest for your pet and the easiest for you to use in your home. Our products are all designed, fully assembled and tested in our office in Massachusetts. We strive to create the best pet containment products in the industry. We’d be happy to answer any questions you have. Contact us