BigLeash Remote Trainers

Frequently Asked Questions

Remote trainers are intended for two basic purposes:

  • To assist with training and reinforcing desirable behaviors, such as obedience commands. Your dog learns to “turn-off” the vibration or stimulation by performing the command correctly.
  • To correct unwanted behaviors, such as digging, chewing, jumping up, etc. Your dog learns to associate the vibration or stimulation with the unwanted behavior and, therefore, stops doing the behavior.

Remote trainers are not recommended for dogs with a history of aggressive behavior unless being used by experienced dog trainers.

See Training Tips and the Owner’s Guide for more specific training information. There are many books, videos and online guides, which provide additional remote trainer information.

The receiver collar should be worn comfortably snug on your dog’s neck. If it appears that your dog isn’t feeling the stimulation, try tightening the collar strap. Be sure the collar is tight enough for the contact points to reach through the undercoat.

This is probably a skin irritation from the contact posts rubbing the throat. One of the following has likely happened:

  • The collar was on your dog too long. Do not leave the collar on your dog for more than eight hours a day.
  • The collar is too tight or too loose. Make sure the collar fits properly. You can position the contact posts in different locations along your dog’s neck to help avoid skin irritation.

The charging port of the receiver collar is on the back of the receiver under the protective tab. Lift the protective tab to insert the charger. Replace the protective tab securely after charging. Do NOT remove the screw that secures the protective tab.

The duration of the battery charge depends on how you use the collar. If the collar is used intermittently and turned-off when not in use, the battery charge will last longer than if corrections are made frequently and/or the collar is left on when not in use. For best results, we recommend charging the collar when it is not being used – preferably every night. Frequent charging will not damage the battery or shorten the duration of the charge or the life of the battery.

DogWatch Inc. provides a 2 year limited warranty on the BigLeash transmitter and receiver for both parts and labor from the date of purchase. DogWatch Inc. provides a 1 year warranty on parts and labor for batteries from the date of purchase. Accessories such as chargers and splitter cables carry a 1 year warranty. The Warranty does not cover repairs or replacement due to misuse by the owner or dog, improper maintenance or lost units. Water damage on transmitters that are “water resistant” is not covered under warranty and subject to repair charges. The warranty is void if the unit has been altered or an unauthorized person has attempted repair work. Warranty is non-transferable.

See additional warranty information here.

No. Our remote trainer uses a unique code programmed for each collar. The training collar must be “married” to a specific transmitter in order to receive the signal.

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